We Embrace Information Technology
Equipment Tracking & Management
Our world is driven by information technology.
We understand that and aggressively embrace the utilization of information technology. All of our customer records are maintained in a customer database. This database has a record for every piece of equipment the customer owns and we maintain. (One business we serve owns over 500 fire extinguishers.) We track these by serial and model number and know exactly when each of these units have been serviced and will need to be serviced in the future. We will also use bar coding and scanning technology to better manage and track these assets.
Computerized Scheduling
Unlike many smaller fire protection service companies, we assume the responsibility for notifying our customers when their equipment needs to be scheduled for service. Heartland Fire Protection Service uses a scheduling software application called Building Reports. It provides our full time scheduler with a list of customers who are due to be serviced. In the future we will be able to verify appointments using email and text messaging.
Businesses Served
Manufacturing:
Nucor Steel
Apache Manufacturing
Heritage Homes
Hospitals:
Faith Regional Health Systems
Food Processing:
Tyson Foods
Agribusinesses:
Pillen Farms
Retail:
Dollar General
Colleges:
Wayne State College
Northeast Community College
Energy:
NPPD