Our Vision, Mission & Governing Values

Our Vision is to be the Fire Protection Services Company of Choice in our Service Area.
Our Mission is to be the Most Trusted, Respected, and Dependable Fire Protection Services Company in our Service Area.
Our Governing Value is to provide Exceptional Service to both our External and Internal Customers.

We Embrace Information Technology

Equipment Tracking & Management

Our world is driven by information technology.
We understand that and aggressively embrace the utilization of information technology. All of our customer records are maintained in a customer database. This database has a record for every piece of equipment the customer owns and we maintain. (One business we serve owns over 500 fire extinguishers.) We track these by serial and model number and know exactly when each of these units have been serviced and will need to be serviced in the future. We will also use bar coding and scanning technology to better manage and track these assets.

Computerized Scheduling

Unlike many smaller fire protection service companies, we assume the responsibility for notifying our customers when their equipment needs to be scheduled for service. Heartland Fire Protection Service uses a scheduling software application called Building Reports. It provides our full time scheduler with a list of customers who are due to be serviced. In the future we will be able to verify appointments using email and text messaging.

Businesses Served

Manufacturing:

Nucor Steel
Apache Manufacturing
Heritage Homes

Hospitals:

Faith Regional Health Systems

Food Processing:

Tyson Foods

Agribusinesses:

Pillen Farms

Retail:

Dollar General

Colleges:

Wayne State College
Northeast Community College

Energy:

NPPD

High Schools

Auto Body Shops

Restaurants

Churches

Small Businesses

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